Service & Support

The Personal Attention You Deserve with Quality Results You Expect.

We understand the importance of good service and support to the overall value of your equipment. Our own factory-authorized service technicians can perform service at your site or at our depot, depending on the type of coverage your equipment has.

Types of services performed

Service Agreements

This kind of service coverage is available on a variety of equipment in 1 to 4 year time periods.

Cost Per Page

Billing is based on the number of impressions over a set period, usually monthly or quarterly. Usually includes supplies and service, but there are variations.

MPS Assessments

Your company may qualify for a FREE Managed Print Service solution. More info here.

Manufacturer Warranty Repairs

New equipment usually carries a manufacturer’s warranty. We are authorized service provider for Xerox, OKI Data and HP. Contact us.

Time and Materials

On-Site rates for Markham, Richmond Hill, Vaughan, Toronto South to Eglinton, East of Bathurst, Stouffville

  • pre-arranged: $75
  • Four business hours: $175

On-Site rates for Toronto (except the areas listed in section above), Woodbridge, Brampton, Mississauga, Oakville, Pickering, Aurora, Newmarket

  • pre-arranged: $90
  • Four business hours: $190

Labour rates (additional)

  • Standard: $120 per hour
  • Wide format plotters (HP, Epson, Canon, Calcomp) $175
  • Specialty printers: custom price
  • *30 minute minimum, calculated in 15 minute increments.

Product Installation and Training

We are delighted to spend time with your users at time of installation or at a later time reviewing key features to help get the most value from your equipment.

Product Removal (old printer, copier, unneeded supplies, etc).

We use an Ontario-accredited recycler to help keep costs extremely low.

Out of warranty equipment is also serviced.

Please call us to discuss your specific situation.

Tom Fairley, Service Manager

Our goals is to deliver such a positive experience that you will come to consider us your favourite service provider.

To contact Modesco for service issues or to get the most of your business printers, contact us today.